EV Charge Point Service & Maintenance

A comprehensive service and maintenance package for AMP EV customers 

AMP EV offer service level agreements for the service and maintenance of our EV charger products, including reactive callouts. 

The AMP EV 24/7/365 technical support provision is available to any customer of our services. 

More than a basic support service 

The AMP EV service and maintenance support package goes far beyond basic charger issue reporting. 

We provide a comprehensive proactive service that monitors network health to avoid the development of faults or down time. However, should you experience a fault, our 24/7/365 EV charge point support service ensures your chargers will quickly be back up and running. 

Key features of the AMP EV service and maintenance package 

• Driver fault reporting 
• Automated fault reporting based on charger status 
• Alert system via email and SMS 
• Tracking of open issues directly in the back office platform 
• Assign issues to maintenance users or third party contractors 
• Get fault reports on chargers showing uptime and average resolution time on issues 
• Access for installers and maintenance users to share fault information 
• Click-to-fix maintenance 
• Troubleshooting tools